Warranty
Garantía comercial de 2 años ofrecida por HONOR Laptops: qué cubre, qué no cubre y cómo tramitar una incidencia, sin perjuicio de tus derechos legales como consumidor.
Every device we sell comes with 2 years of warranty. Here we explain what it covers, what it does not, and how a case is handled.
What warranty you have
A 2-year commercial warranty, provided by HONOR Laptops, valid in every country we ship to.
This commercial warranty is provided without prejudice to the rights the law of your country of residence gives you as a consumer, which it neither limits nor replaces.
In the European Union the law also gives you a legal guarantee of conformity of at least two years against the seller. In some countries the period is longer: in Spain it is three years. Those rights exist on their own and do not depend on this page.
We are your point of contact. For any problem with a device bought here, write to us. We are not an official HONOR service centre and have no access to its support network, so we will not send you there.
What is covered
- Manufacturing defects and component failures under normal conditions of use
- Faults that prevent the device from working according to its specifications
- Lack of conformity of the product with the published description
What is not covered
- Accidental damage: drops, knocks, pressure on the screen
- Contact with liquids
- Misuse, handling by unauthorised third parties, or opening the device
- Normal wear from use, including the gradual loss of battery capacity
- Software installed by the user, data loss and any damage arising from it
- Consumables and accessories subject to wear
Back up your data before sending a device in for repair. We are not responsible for the information stored on the device.
How a case is handled
- Write to us from Contact with your order number and a description of the problem. If you can, attach photos or a short video.
- We reply in under 24 working hours with an initial assessment and the next steps.
- If the device needs to be sent in, we give you an authorisation number and the specific address. Without that number we cannot process the delivery.
- Repair or replacement. We tell you the estimated timeframe as soon as we receive the device and assess it.
If the case is covered, transport in both directions is on us.
Frequently asked questions
Is the warranty HONOR's or yours?
The 2-year commercial warranty is provided by us, HONOR Laptops. On top of that you have the rights the law of your country gives you against the seller, which is also us.
Can I take it to an official HONOR service centre?
We cannot guarantee it: we are not an official distributor and have no agreement with its support network. Handle the case with us.
Is the battery covered by the warranty?
A manufacturing fault is. The gradual loss of capacity through use is not: that is normal wear, not a defect.
Do I have to keep the box?
It is not essential for the warranty, although it helps to transport the device safely. For a return it is required.
What if the device arrives already faulty?
That is not a warranty matter, it is a lack of conformity from day one. Write to us and we will arrange a replacement or a refund at no cost to you.