Terms and conditions of sale

Condiciones generales de contratación de HONOR Laptops: proceso de compra, precios, pagos, envíos, desistimiento, garantías y resolución de conflictos.

These terms govern the purchase of products from HONOR Laptops. We recommend reading them before placing an order: by confirming it, you accept them.

1 · Who sells

Registered name	PANORAMA RETAIL GROUP LTD
Company number	15864941 (Companies House, England and Wales)
Registered office	128 City Road, London, EC1V 2NX, United Kingdom
Trading name	HONOR Laptops
Email	info@honorlaptops.com
Phone	+31 97 010267382

HONOR Laptops is an independent store. It is not officially affiliated with HONOR Device Co., Ltd. See our legal notice.

2 · Who can buy, and from where

To buy you must be of legal age and have the legal capacity to enter into a contract.

We sell and ship to the 27 countries of the European Union and to the United Kingdom. If your country is not available at checkout, we do not reach it yet. Delivery times are set out on Shipping and delivery.

3 · When the contract is formed

The contract of sale is formed when the order is dispatched, not with the automatic confirmation you receive on payment. Dispatch takes place within 24 hours of purchase.

Until then your order is an offer to buy that we may or may not accept. If a model turns out to be out of stock, we will tell you and refund the full amount with no further formalities.

This does not shorten your return periods. The contract being formed on dispatch only determines how long you can cancel free of charge. Once you receive the device you have 14 calendar days to withdraw, as explained in section 6.

4 · Prices and payment

Prices are shown in the currency of the selected market and are those in force at the time the order is placed.

European Union: the price shown is the final price. Taxes and import duties are included, and no charge is added on receipt of the order.

United Kingdom: UK import VAT and, where applicable, customs duties are not included in the price. They are collected by the carrier before delivery, which may also apply a handling fee. We explain this in detail on Shipping and delivery.

Payment is taken at the time of purchase. We do not store your full card details: payment is processed through certified providers.

In the event of an obvious pricing error we will inform you before dispatch, and you may confirm the order at the correct price or cancel it with a full refund.

5 · Availability and delivery

Devices are dispatched from our supplier's factory. Delivery takes 10 to 15 business days from payment confirmation, and includes preparation and transport.

All shipments are insured, factory-sealed and tracked. We do not deliver to PO boxes: given the value of the devices, delivery requires an address with a signature.

If a product goes out of stock after your order, we will let you know and refund you in full. If you prefer to wait for new stock, we will tell you the estimated timeframe and you decide.

Risk of loss or damage passes on physical delivery of the device.

6 · Right of withdrawal

You have 14 calendar days from receipt to withdraw from the contract without having to give a reason.

The cost of returning the device is yours and amounts to €150, deducted from the refund. That figure reflects the actual cost of return transport to a destination outside the European Union. It does not apply if the product is faulty, arrives damaged or does not match the order.

Returns require prior authorisation: request it and we will give you an authorisation number and the corresponding return address. The product must be returned complete, with all its accessories and in its original packaging.

If the device loses value through handling beyond what is necessary to check that it works, the corresponding amount may be deducted.

The refund is made by the same means of payment within 14 days of our receiving the device or of your providing proof that you sent it. Full procedure on Returns and exchanges.

7 · Discount codes and promotions

Code	Conditions
HONOR30	€30 off. Newsletter welcome code. Minimum spend of €500. One use per customer
HONOR50	€50 off. Launch promotion, limited to the first 50 orders. Minimum spend of €500. One use per customer
VUELVE50	€50 off. Recovery of an unfinished order. One use per customer

Codes cannot be combined with each other: only one may be applied per order. They are neither redeemable for cash nor transferable.

We may withdraw or amend a promotion at any time; orders already placed with a valid code are unaffected.

8 · Warranty

All devices come with a 2-year commercial warranty provided by HONOR Laptops, without prejudice to the rights the law of your country of residence gives you as a consumer. Full conditions, cover and procedure on Warranty.

9 · Our liability

We are liable for lack of conformity of the products in accordance with the applicable rules.

We are not liable for the loss of data stored on the device, for loss of profit, or for indirect or consequential damage. Nothing above excludes or limits our liability in the cases where the law does not allow it, including death or personal injury caused by negligence, and fraud.

10 · Force majeure

We will not be liable for failure or delay in performing our obligations where this is due to causes beyond our reasonable control, such as natural disasters, conflicts, government restrictions, transport interruptions or general supply failures. If the cause persists, you may cancel the order with a full refund.

11 · Governing law and jurisdiction

These terms are governed by the law of England and Wales.

This does not deprive you of the protection given to you by the mandatory rules of your country of habitual residence. If you are a consumer in the European Union, you keep the rights the law of your country gives you and you may bring proceedings in the courts where you live.

12 · Complaints and dispute resolution

Write to us first at info@honorlaptops.com: most problems are settled in a couple of emails. We reply in under 24 working hours.

If you are not satisfied, consumers resident in the European Union have access to the European online dispute resolution platform: ec.europa.eu/consumers/odr.