Returns and exchanges
Cómo devolver tu portátil HONOR MagicBook: 14 días de desistimiento, coste de devolución de 150 €, autorización previa y plazos de reembolso.
You have two different rights and it is worth not confusing them: cancelling the order before it leaves, which is free, and returning it once received, which has a cost. We explain them separately.
1 · Cancelling before the order leaves: no cost
Orders are dispatched within 24 hours of purchase. While the device has not left, you can cancel without giving reasons and at no cost whatsoever: we refund the full amount.
To cancel, write to us as soon as you can from Contact with your order number.
2 · Returning after receiving it: 14 days
If you have already received the device, you have 14 calendar days from receipt to withdraw from the contract without having to give a reason. That is your right of withdrawal and we respect it in full.
This right does not disappear when the order is dispatched. Free cancellations being limited to the first 24 hours has no effect at all on the 14-day withdrawal period, which starts running when the device reaches your hands.
The cost of returning: €150
The cost of returning the device is yours and comes to €150. It is deducted from the amount to be refunded.
That figure reflects the actual cost of return transport: devices are returned to a destination outside the European Union, the same place they are dispatched from.
It does not apply if the product is faulty, arrives damaged or does not match the order. In those cases we bear the cost.
How to return, step by step
- Request the return. Write to us from Contact within the 14 days, giving your order number.
- Wait for authorisation. We send you an authorisation number and the return address that applies to your case. Without prior authorisation we cannot accept the return, because the destination varies by order.
- Prepare the device. Complete, with all its accessories, cables, documentation and seals, in its original box.
- Send it. To the address we gave you, with the authorisation number clearly visible.
Condition of the product
You may check that the device works as you would in a physical shop: switch it on, look at the screen, try the keyboard. That does not affect your right to return it.
If the device has lost value through handling beyond that check — installing programs, wear, marks of use, missing accessories or original packaging — the corresponding amount may be deducted from the refund.
Refund
The refund is made by the same means of payment you used, within 14 days of our receiving the device or of your providing proof that you sent it, whichever comes first.
It covers the price of the product and the standard delivery charges of the original order. From it are deducted the €150 for return transport and, where applicable, the loss of value.
3 · Exchanges
We do not carry out direct exchanges between models. The procedure is to return the device following the steps above and place a new order.
Frequently asked questions
Can I return it if I have already opened it?
Yes. Opening the box and checking the device does not affect your right of withdrawal. What can be deducted is the loss of value if use went beyond that check.
Why €150 and not the cost of a normal shipment?
Because the return does not go to a nearby warehouse: devices are returned outside the European Union, to the same origin they are dispatched from. The figure reflects that transport.
What if the device arrives faulty or damaged?
Then you pay nothing. Write to us with the order number and photos of the problem and we will arrange collection and either replacement or refund, at no cost to you.
Can I just send it back myself without telling you?
No. You need the prior authorisation and the specific return address: without them the parcel does not reach its destination and we cannot process it.
Does this affect the warranty?
No. Returns and warranty are separate things. See Warranty.
Nothing above limits the rights the law of your country of residence gives you as a consumer.