Privacy policy

Cómo tratamos tus datos personales en HONOR Laptops: finalidades, bases jurídicas, destinatarios, plazos de conservación y cómo ejercer tus derechos RGPD.

This policy explains what data of yours we handle, what for, who we share it with, and what you can do about it. It is written to be understood.

Who is responsible

Controller	PANORAMA RETAIL GROUP LTD (trading as HONOR Laptops)
Company number	15864941 (Companies House, England and Wales)
Address	128 City Road, London, EC1V 2NX, United Kingdom
Contact	info@honorlaptops.com

What data we handle and what for

What we collect	What for	Legal basis
Name, delivery and billing address, email and phone	Prepare, ship and deliver your order, and help you if something goes wrong	Performance of the contract
Order and payment data	Take payment, invoice, handle returns and refunds	Performance of the contract and legal obligation
Your account data, if you create one	So you can check your orders and invoices	Performance of the contract
Email address, if you subscribe	Send you news and offers	Your consent
Your review and the name you sign it with	Publish it on the product page	Your consent
Browsing data and cookies	So the store works and, if you accept, to measure usage	Legitimate interest and consent

We do not build profiles or make automated decisions that significantly affect you.

Who we share it with

Only with those who need to handle it for the store to work, and always limited to what is essential:

Shopify — the platform the store and the checkout run on
The payment provider — to process payment. We neither see nor store your full card details
Shopify Email — to send you order emails and, if you subscribed, marketing emails
Judge.me — to manage and publish reviews
The carrier — to deliver your order

Transfers outside the European Economic Area

We pass on strictly necessary data to logistics and manufacturing providers, some of them located outside the European Economic Area, for the sole purpose of preparing and delivering your order.

Where those transfers take place, they are carried out under the safeguards provided for by the applicable rules.

How long we keep it

Order and billing data: for the period required by the applicable accounting and tax rules
Your account data: for as long as you keep it open
Newsletter subscription: until you unsubscribe
Reviews: for as long as the product remains published, unless you ask for their removal
Browsing data: as set out in the Cookie policy

Your rights

You can ask us at any time for:

Access — to know what data of yours we hold
Rectification — to correct anything inaccurate
Erasure — to delete it, where it is no longer needed
Restriction — to stop using it temporarily
Portability — to receive it in a reusable format
Objection — to object to processing based on legitimate interest
Withdrawal of consent — at any time, without affecting what was done before

Write to us at info@honorlaptops.com stating which right you want to exercise. We reply within the period set by the rules. We may need to verify your identity first.

To unsubscribe from the newsletter you do not need to write to us: there is a link at the foot of every email.

Complaints

If you think we have not handled your data properly, tell us first. And in any case you can complain to the supervisory authority of your country of residence. In the European Economic Area, the list of authorities is on the European Data Protection Board website.

Minors

This store is not aimed at minors and we do not knowingly collect their data. If you notice that a minor has given us data, write to us and we will delete it.

Security

We apply reasonable technical and organisational measures to protect your data. No system is infallible, so we recommend not sending us sensitive information through unsecured channels.