Frequently asked questions

Yes. Every device is new, factory-sealed and comes with a 2-year commercial warranty provided by HONOR Laptops. We do not sell refurbished units or display models.

The device ships with an international keyboard. In the box we include a set of keyboard stickers so you can adapt it yourself to your country's layout.

Art is the thinnest and lightest line; Pro aims at power and screen quality for creative work; WIN is the gaming series with dedicated graphics; X is the entry range with the best price-to-performance ratio. You can compare them in the catalogue.

Yes. Every technical figure comes from HONOR's official documentation. If a figure is not confirmed by the manufacturer, we do not publish it.

In the European Union, yes: the price you see is the final price and includes taxes and import duties, which we pay at origin. There is no added cost when the parcel arrives.

In the United Kingdom, no: UK import VAT and any customs duties are collected by the carrier on delivery. We explain it in detail on Shipping and delivery.

Yes. Every purchase is invoiced and you can download it from your account. If you need an invoice with company details, say so on the order or write to us.

Yes, as long as the device has not left the factory. Write to us as soon as you can with your order number.

Between 10 and 15 business days from confirmation of payment. See the detail on Shipping and delivery.

Nothing. Shipping is free to Spain, the European Union and the United Kingdom, with no minimum spend.

When the device leaves the factory we email you the tracking number and the carrier's link.

It depends on the destination. In the European Union, no: shipments leave with taxes and import duties paid at origin, so you pay nothing to the courier or to customs.

In the United Kingdom, yes: UK import VAT — currently 20% of the declared value — and any customs duties are collected by the carrier before delivering the parcel, and it may add a handling fee. This does not affect deliveries within the European Union, Ireland included.

A 2-year commercial warranty provided by HONOR Laptops, without prejudice to the legal guarantee of conformity the law of your country of residence gives you: two years in the European Union, and three in Spain. See Warranty.

Yes, you have 14 calendar days from receipt, with no need to give a reason. The return costs €150 and is at your expense, unless the product is faulty or does not match the order. See Returns and exchanges.

Write to us with the order number and photos of the problem. We arrange collection and either replacement or refund at no cost.

No. HONOR Laptops is an independent store specialising in HONOR laptops. We are not officially affiliated with HONOR and all trade marks belong to their respective owners.

To Spain, the countries of the European Union and the United Kingdom. Country and currency are chosen in the footer. If your country is not available at checkout, we do not reach it yet.